Delivery & Shipping
Wherever possible we aim to offer a next day service. If a next day delivery is essential for your goods, please carefully read the order cut off times to enable us to fulfil your requirements.
In particular, please note that whilst our last order time for a next day delivery to the UK mainland is 4.00pm Monday to Thursday, our cut off on Friday is 2.30pm.
Important information for deliveries to Ireland.
Due to the current administrative requirements for shipping to Ireland there may be occasional delays in your goods arriving.
All orders are subject to the requirement of an EORI number so please ensure you enter this in the COMMENTS section of the checkout page.
Deliveries & Tariffs to Mainland England, Wales & Scotland *exclusions apply
(*Excluding UK offshore islands, Isle of Wight, Isle of Man, Isles of Scilly, Scottish Islands, Parts of Scotland, Channel Islands, Northern Ireland, and the Irish Republic)
| Prices (before VAT) / 1 Outer Box: | £0 - £199.00
(before VAT) | £199 plus
(before VAT) |
|---|---|---|
|
Standard Delivery - Mainland England, Wales and Scotland *exclusions apply.
(Next business day) Order by 4pm Mon-Thurs, 2.30pm Friday. | £10 | FREE* |
|
Priority Delivery Before 9am - Mainland England, Wales and Scotland *exclusions apply.
(Next business day) Order by 4pm Mon-Thurs, 2.30pm Friday. | £38.00 | £28.00 |
|
Priority Delivery Before 10am - Mainland England, Wales and Scotland *exclusions apply.
(Next business day) Order by 4pm Mon-Thurs, 2.30pm Friday. | £26 | £16 |
|
Priority Delivery Before 12 noon - Mainland England, Wales and Scotland *exclusions apply.
(Next business day) Order by 4pm Mon-Thurs, 2.30pm Friday. | £17.50 | £7.50 |
|
Priority Saturday Delivery - Mainland England, Wales and Scotland *exclusions apply.
Order by 3pm Mon-Thurs, 2.30pm Friday. | £27.50 | £17.50 |
All delivery charges are subject to VAT unless exempt from UK taxation.
*Free Shipping is applied to web orders over £199 ex VAT and is valid for Mainland England, Isle of Wight, Wales and Scotland *exclusions apply. (excluding some UK offshore islands, Isle of Man, Isles of Scilly, Scottish Isles, Channel Islands, Parts of Scotland, Northern Ireland, and the Irish Republic)
If you are based in Mainland England, Wales and Scotland (*exclusions apply) and have specified you would like a Priority delivery or an Upgrade to priority delivery, the delivery charges for your order will be calculated and the cost of shipping will be displayed on the basket page page/ during the Checkout Process.
- Standard next day deliveries are scheduled for delivery the following business day.
- Orders received on Fridays before 3pm, 2.30pm on Fridays, will usually be delivered the following Monday (excepting Bank Holidays).
Note: For a more accurate cost of shipping by area we strongly recommend to use the Shipping & Tax Calculator from the Shopping Basket page.
Deliveries & Tariffs to parts of Scotland, Scottish Highlands & Scottish Isles.
| Prices (before VAT) / 1 Outer Box: | £0 - £199.00 | £199 plus |
|---|---|---|
|
Standard Delivery - Parts of Scotland - For accurate quote by area see Shipping & Tax Calculator on basket page.
(48 hour delivery and on a business day) Order by 4pm Mon-Thurs, 2.30pm Friday. | £10 | FREE* |
| Prices (before VAT) / 1 Outer Box: | £0 - £199.00 | £199 plus |
|---|---|---|
|
Standard Delivery - Scotland/ Scottish Highlands (excluding Scottish Isles) - For accurate quote by area see Shipping & Tax Calculator on basket page.
(48 hour delivery and on a business day) Order by 4pm Mon-Thurs, 2.30pm Friday. | £17.50 | FREE* |
| Prices (before VAT) / 1 Outer Box: | £0 - £399.00 | £399 plus |
|---|---|---|
|
Standard Delivery - Scottish Isles - For accurate quote by area see Shipping & Tax Calculator on basket page.
(2-3 days delivery and on a business day) Order by 4pm Mon-Thurs, 2.30pm Friday. | £30 | FREE* |
All delivery charges are subject to VAT unless exempt from UK taxation.
- Remote areas in particular Scottish Highlands, Islands and other post codes are often difficult to reach, depending on weather and outside circumstances. There are no next day, before noon or Saturday delivery available options for these regions. Standard delivery charges will apply.
- You will ALWAYS be notified prior to any charges being adjusted after placing an Order (if applicable) and Dupli UK will NEVER deduct any payments from your account or credit card without your authorisation. Please ensure that you always provide us with correct and up to date contact information, when needed.
- We strongly recommend to place the orders via website for faster processing times. However, should you experience any difficulties when ordering online, our sales team will gladly assist in preparing and finalising your order over the telephone on 0116 289 3644.
Deliveries & Tariffs to Isles of Wight, Isle of Man, Isles of Scilly, Northern Ireland, & Channel Islands.
IMPORTANT: If you are based in Northern or Southern Ireland we require your EORI Number Prior to despatch. Please ensure you enter this in the 'Comments' text input box on the checkout page.
| Prices (before VAT) / 1 Outer Box: | £0 - £199.99 | £199 plus |
|---|---|---|
|
Standard Delivery - Isles of Wight. (Next business day) Order by 4pm Mon-Thurs, 2.30pm Friday. | £15.00 | FREE* |
| Prices (before VAT) / 1 Outer Box: | £0 - £250.00 | £250 plus |
|---|---|---|
|
Standard Delivery - Isle of Man And Isles of Scilly. (48 hour delivery and on a business day) Order by 4pm Mon-Thurs, 2.30pm Friday. | £17.50 | FREE* |
| Prices (before VAT) / 1 Outer Box: | £0 - £250.00 | £250 plus |
|---|---|---|
|
Standard Delivery - Northern Ireland. (48 hour* delivery and on a business day) *NOTE Dupli endeavour to deliver within 48 hours (on business days) however delays on deliveries to Northern Ireland are possible presently. Order by 3pm Monday, 2.30pm Friday. | £17.50 | FREE* |
| Prices (before VAT) / 1 Outer Box: | £0 - £399.00 | £399 plus |
|---|---|---|
|
Standard Delivery - Channel Islands. (3-5 days delivery and on a business day) Order by 4pm Mon-Thurs, 2.30pm Friday. | £35.00 | FREE* |
All delivery charges are subject to VAT unless exempt from UK taxation.
- IMPORTANT: If you are based in Northern or Southern Ireland we require your EORI Number Prior to despatch. Please ensure you enter this in the 'Comments' text input box on the checkout page.
- Remote areas in particular Islands and Channel Islands and other post codes are often difficult to reach, depending on weather and outside circumstances. There are no next day, before noon or Saturday delivery available options for these regions. Standard delivery charges will apply.
- You will ALWAYS be notified prior to any charges being adjusted after placing an Order (if applicable) and Dupli UK will NEVER deduct any payments from your account or credit card without your authorisation. Please ensure that you always provide us with correct and up to date contact information, when needed.
- We strongly recommend to place the orders via website for faster processing times. However, should you experience any difficulties when ordering online, our sales team will gladly assist in preparing and finalising your order over the telephone on 0116 289 3644.
Deliveries & Tariffs to the Republic of Ireland
IMPORTANT: If you are based in Northern or Southern Ireland we require your EORI Number Prior to despatch. Please ensure you enter this in the 'Comments' text input box on the checkout page.
| Prices (before VAT) / 1 Outer Box: | *Minimum Order Level
€350* - €799.99 | €800 and above |
|---|---|---|
|
Standard Delivery - Republic of Ireland.
(3-5 days delivery and on a business day) Order by 3pm Mon-Thurs, 2.30pm Friday. | €21.95 | €16.95 |
All delivery charges are subject to VAT unless exempt from UK taxation.
- IMPORTANT: If you are based in Northern or Southern Ireland we require your EORI Number Prior to despatch. Please ensure you enter this in the 'Comments' text input box on the checkout page.
- Remote areas in particular Islands and other post codes are often difficult to reach, depending on weather and outside circumstances. There are no next day, before noon or Saturday delivery available options for these regions. Standard delivery charges will apply.
- You will ALWAYS be notified prior to any charges being adjusted after placing an Order (if applicable) and Dupli UK will NEVER deduct any payments from your account or credit card without your authorisation. Please ensure that you always provide us with correct and up to date contact information, when needed.
- We strongly recommend to place the orders via website for faster processing times. However, should you experience any difficulties when ordering online, our sales team will gladly assist in preparing and finalising your order over the telephone on 0116 289 3644.
Deliveries to Europe and the rest of the world
Please contact Dupli on 0116 289 3644 for delivery to any OTHER COUNTRIES across the world. Delivery tariffs are usually based on weight and/or volumetric weight. For destinations outside Europe, Custom Clearance Charges and other landed costs are applied and also be required to be included in shipping costs for those specific countries.
For delivery tariffs and lead times to Europe and other international destinations please call us on 0116 289 3644 or contact us here for a quotation or further assistance.
Estimated time for deliveries
- For product orders (for instock items) received before 4pm Monday to Thursday, and before 2.30pm Fridays we endeavour to process and dispatch on the same day.
- Standard deliveries to the Mainland England, Wales and Scotland *exclusions apply (excluding UK offshore islands, Isle of Wight, Isle of Man, Isles of Scilly, Scottish Islands, Channel Islands, Scotland, Northern Ireland, and the Irish Republic) are delivered the following working day.
- Deliveries to UK destinations are usually made between the hours of 8:00am and 6:00pm.
- Priority deliveries can be scheduled for next day delivery before 9am, 10am or 12 noon to Mainland England, Wales, and Scotland (*exclusions apply) destinations at a premium delivery rate (excluding UK offshore islands, Isle of Wight, Isle of Man, Isles of Scilly, Scottish Islands, Channel Islands, Scotland, Northern Ireland, and the Irish Republic). For Standard rates please see the shipping rates tables or check Shipping & Tax Calculator.
- Saturday deliveries can be scheduled to Mainland England, Wales, and Scotland (*exclusions apply).
- Orders received after 4pm Mon-Thurs will only be processed & dispatched the following working day. Orders received on Fridays after 2.30pm will ship on Mondays (Excepting Bank holidays)
- Every attempt will always be made to make deliveries on time. On rare occasions however, delays may occur as a result of unforeseen circumstances (road closure, extreme weather, traffic congestion, breakdown etc.) and delivery times therefore cannot be 100% guaranteed.
Signature
- All deliveries must be signed for.
- Please ensure whenever possible that you have check your delivery is complete in terms of products/ boxes delivered, is in good conditon and not damaged before signing the couriers paperwork. If you are unable to do this at time of delivery you MUST sign for as 'Delivery unchecked'.
- If your delivery is damaged, please sign courier paperwork as 'Damaged' and notify our customer service team on 0116 289 3644. We will not accept responsability for missing items after this time.
- In the event that a signature cannot be obtained, depending on the carrier, the delivery driver will leave a calling card and attempt delivery again the following day.
- Usually a maximum of three attempts will be made to make delivery.
- Alternatively, arrangements can also be made to collect the goods from the carrier’s local depot. Do not hesitate to call us on 0116 289 3644 or use our contact us page, in case of any help needed.
- Where possible your invoice will arrive with your delivery. Please ensure you check your invoice for any discrepancies in your delivery and prices as soon as possible.
If there is a problem or delay with your delivery.
- When we become aware of any shipping delays, we will attempt to contact you to advise you on the best course of action. Please ensure that you always have your latest details saved under 'My account' for the website.
- Contact us as soon as possible.
- Please ensure that you check your delivery as soon as possible.
- You must notify customer services on 0116 289 3644 or by our contact us page of any shortages or incorrect items received in your delivery within 24 hours of receipt of good. We will not accept responsibility for missing item after this time. Please remember to include your order number in your email to enable us to help you faster.
- Additionally, if you want to return the items, please read the full details from our Terms and Conditions/ Returns Policy pages.
VAT Exemption
- All orders that are dispatched to destinations outside the European Union with a registered shipping agent are automatically exempt from VAT.
- If you are a VAT registered company based within the economic boundaries of the European Union or any other UK region that may be exempt from UK VAT, then please enter your company’s VALID VAT registration number in the VAT registration number field when submitting your order online and call us on 0116 289 3644 to have the invoiced VAT charges refunded.
- If ordering by Telephone, Fax or Email, please state that you are exempt from paying UK VAT and provide your company’s valid VAT registration number.
- All other UK purchases are subject to VAT (including purchases intended for export or intended for export at a later stage). Customers who wish to make a purchase in the UK for later export can obtain the required VAT claim forms from one of our export consultants. They will fill out the forms with you to ensure it is done correctly, you will need to provide evidence that you are eligible to claim (such as a passport) and your account details. These forms must be submitted at the UK port of departure.
- Please note: VAT refunds must be authorised by the UK Revenue and Customs Service before Dupli can make a refund. We charge a 15% handling fee for managing this process and your claim will be paid back to your card. This will take a minimum of seven working days after we have received authorisation.
- Please contact us if you have any further questions about this process or visit www.hmrc.gov.uk for more details.
- Please note, that submitted VAT details will always be validated before we refund any invoiced amount. You will ALWAYS be notified prior to any changes being made to your invoice. Dupli will NEVER deduct any payments from your account or credit card without your authorisation. Please ensure that you always provide us with correct and up to date contact information.
Our VAT Registration details
VAT Number: 322 2118 56
About our Carriers and Warehousing
- The majority of our UK customers trust Fedex delivery for their consignments. Fedex is one of the world's leading time-critical services carriers integrating an extensive UK network with unrivalled ground based services.
- Dupli use Fedex as our preferred shipping partner, although we do also use other carriers if required. The majority of our customers trust Fedex delivery for their consignments, enjoying a 99%+ delivery satisfaction rating. Fedex is one of the world's leading time-critical services carriers integrating an extensive UK network with unrivalled service coverage.
- Our warehousing facilities and warehouse team work hard to ensure your goods arrive on time and safely.
Please review our Terms & Conditions of use & sale page for more information.
Dupli UK and its affiliates provide access to the Dupli.co.uk website (the 'website') and sell our products to you, subject to the conditions set out on the Terms & Conditions page here.
Please read these conditions carefully before using the Dupli.co.uk website. By using the Dupli UK website, you signify your agreement to be bound by these conditions.
Delivery & Shipping
Wherever possible we aim to offer a next day service. If a next day delivery is essential for your goods, please carefully read the order cut off times to enable us to fulfil your requirements.
In particular, please note that whilst our last order time for a next day delivery to the UK mainland is 4.00pm Monday to Thursday, our cut off on Friday is 2.30pm.
Important information for deliveries to Ireland.
Due to the current administrative requirements for shipping to Ireland there may be occasional delays in your goods arriving.
All orders are subject to the requirement of an EORI number so please ensure you enter this in the COMMENTS section of the checkout page.
Deliveries & Tariffs to Mainland England, Wales & Scotland *exclusions apply
(*Excluding UK offshore islands, Isle of Wight, Isle of Man, Isles of Scilly, Scottish Islands, Parts of Scotland, Channel Islands, Northern Ireland, and the Irish Republic)
| Prices (before VAT) / 1 Outer Box: | £0 - £199.00
(before VAT) | £199 plus
(before VAT) |
|---|---|---|
|
Standard Delivery - Mainland England, Wales and Scotland *exclusions apply.
(Next business day) Order by 4pm Mon-Thurs, 2.30pm Friday. | £10 | FREE* |
|
Priority Delivery Before 9am - Mainland England, Wales and Scotland *exclusions apply.
(Next business day) Order by 4pm Mon-Thurs, 2.30pm Friday. | £38.00 | £28.00 |
|
Priority Delivery Before 10am - Mainland England, Wales and Scotland *exclusions apply.
(Next business day) Order by 4pm Mon-Thurs, 2.30pm Friday. | £26 | £16 |
|
Priority Delivery Before 12 noon - Mainland England, Wales and Scotland *exclusions apply.
(Next business day) Order by 4pm Mon-Thurs, 2.30pm Friday. | £17.50 | £7.50 |
|
Priority Saturday Delivery - Mainland England, Wales and Scotland *exclusions apply.
Order by 3pm Mon-Thurs, 2.30pm Friday. | £27.50 | £17.50 |
All delivery charges are subject to VAT unless exempt from UK taxation.
*Free Shipping is applied to web orders over £199 ex VAT and is valid for Mainland England, Isle of Wight, Wales and Scotland *exclusions apply. (excluding some UK offshore islands, Isle of Man, Isles of Scilly, Scottish Isles, Channel Islands, Parts of Scotland, Northern Ireland, and the Irish Republic)
If you are based in Mainland England, Wales and Scotland (*exclusions apply) and have specified you would like a Priority delivery or an Upgrade to priority delivery, the delivery charges for your order will be calculated and the cost of shipping will be displayed on the basket page page/ during the Checkout Process.
- Standard next day deliveries are scheduled for delivery the following business day.
- Orders received on Fridays before 3pm, 2.30pm on Fridays, will usually be delivered the following Monday (excepting Bank Holidays).
Note: For a more accurate cost of shipping by area we strongly recommend to use the Shipping & Tax Calculator from the Shopping Basket page.
Deliveries & Tariffs to parts of Scotland, Scottish Highlands & Scottish Isles.
| Prices (before VAT) / 1 Outer Box: | £0 - £199.00 | £199 plus |
|---|---|---|
|
Standard Delivery - Parts of Scotland - For accurate quote by area see Shipping & Tax Calculator on basket page.
(48 hour delivery and on a business day) Order by 4pm Mon-Thurs, 2.30pm Friday. | £10 | FREE* |
| Prices (before VAT) / 1 Outer Box: | £0 - £199.00 | £199 plus |
|---|---|---|
|
Standard Delivery - Scotland/ Scottish Highlands (excluding Scottish Isles) - For accurate quote by area see Shipping & Tax Calculator on basket page.
(48 hour delivery and on a business day) Order by 4pm Mon-Thurs, 2.30pm Friday. | £17.50 | FREE* |
| Prices (before VAT) / 1 Outer Box: | £0 - £399.00 | £399 plus |
|---|---|---|
|
Standard Delivery - Scottish Isles - For accurate quote by area see Shipping & Tax Calculator on basket page.
(2-3 days delivery and on a business day) Order by 4pm Mon-Thurs, 2.30pm Friday. | £30 | FREE* |
All delivery charges are subject to VAT unless exempt from UK taxation.
- Remote areas in particular Scottish Highlands, Islands and other post codes are often difficult to reach, depending on weather and outside circumstances. There are no next day, before noon or Saturday delivery available options for these regions. Standard delivery charges will apply.
- You will ALWAYS be notified prior to any charges being adjusted after placing an Order (if applicable) and Dupli UK will NEVER deduct any payments from your account or credit card without your authorisation. Please ensure that you always provide us with correct and up to date contact information, when needed.
- We strongly recommend to place the orders via website for faster processing times. However, should you experience any difficulties when ordering online, our sales team will gladly assist in preparing and finalising your order over the telephone on 0116 289 3644.
Deliveries & Tariffs to Isles of Wight, Isle of Man, Isles of Scilly, Northern Ireland, & Channel Islands.
IMPORTANT: If you are based in Northern or Southern Ireland we require your EORI Number Prior to despatch. Please ensure you enter this in the 'Comments' text input box on the checkout page.
| Prices (before VAT) / 1 Outer Box: | £0 - £199.99 | £199 plus |
|---|---|---|
|
Standard Delivery - Isles of Wight. (Next business day) Order by 4pm Mon-Thurs, 2.30pm Friday. | £15.00 | FREE* |
| Prices (before VAT) / 1 Outer Box: | £0 - £250.00 | £250 plus |
|---|---|---|
|
Standard Delivery - Isle of Man And Isles of Scilly. (48 hour delivery and on a business day) Order by 4pm Mon-Thurs, 2.30pm Friday. | £17.50 | FREE* |
| Prices (before VAT) / 1 Outer Box: | £0 - £250.00 | £250 plus |
|---|---|---|
|
Standard Delivery - Northern Ireland. (48 hour* delivery and on a business day) *NOTE Dupli endeavour to deliver within 48 hours (on business days) however delays on deliveries to Northern Ireland are possible presently. Order by 3pm Monday, 2.30pm Friday. | £17.50 | FREE* |
| Prices (before VAT) / 1 Outer Box: | £0 - £399.00 | £399 plus |
|---|---|---|
|
Standard Delivery - Channel Islands. (3-5 days delivery and on a business day) Order by 4pm Mon-Thurs, 2.30pm Friday. | £35.00 | FREE* |
All delivery charges are subject to VAT unless exempt from UK taxation.
- IMPORTANT: If you are based in Northern or Southern Ireland we require your EORI Number Prior to despatch. Please ensure you enter this in the 'Comments' text input box on the checkout page.
- Remote areas in particular Islands and Channel Islands and other post codes are often difficult to reach, depending on weather and outside circumstances. There are no next day, before noon or Saturday delivery available options for these regions. Standard delivery charges will apply.
- You will ALWAYS be notified prior to any charges being adjusted after placing an Order (if applicable) and Dupli UK will NEVER deduct any payments from your account or credit card without your authorisation. Please ensure that you always provide us with correct and up to date contact information, when needed.
- We strongly recommend to place the orders via website for faster processing times. However, should you experience any difficulties when ordering online, our sales team will gladly assist in preparing and finalising your order over the telephone on 0116 289 3644.
Deliveries & Tariffs to the Republic of Ireland
IMPORTANT: If you are based in Northern or Southern Ireland we require your EORI Number Prior to despatch. Please ensure you enter this in the 'Comments' text input box on the checkout page.
| Prices (before VAT) / 1 Outer Box: | *Minimum Order Level
€350* - €799.99 | €800 and above |
|---|---|---|
|
Standard Delivery - Republic of Ireland.
(3-5 days delivery and on a business day) Order by 3pm Mon-Thurs, 2.30pm Friday. | €21.95 | €16.95 |
All delivery charges are subject to VAT unless exempt from UK taxation.
- IMPORTANT: If you are based in Northern or Southern Ireland we require your EORI Number Prior to despatch. Please ensure you enter this in the 'Comments' text input box on the checkout page.
- Remote areas in particular Islands and other post codes are often difficult to reach, depending on weather and outside circumstances. There are no next day, before noon or Saturday delivery available options for these regions. Standard delivery charges will apply.
- You will ALWAYS be notified prior to any charges being adjusted after placing an Order (if applicable) and Dupli UK will NEVER deduct any payments from your account or credit card without your authorisation. Please ensure that you always provide us with correct and up to date contact information, when needed.
- We strongly recommend to place the orders via website for faster processing times. However, should you experience any difficulties when ordering online, our sales team will gladly assist in preparing and finalising your order over the telephone on 0116 289 3644.
Deliveries to Europe and the rest of the world
Please contact Dupli on 0116 289 3644 for delivery to any OTHER COUNTRIES across the world. Delivery tariffs are usually based on weight and/or volumetric weight. For destinations outside Europe, Custom Clearance Charges and other landed costs are applied and also be required to be included in shipping costs for those specific countries.
For delivery tariffs and lead times to Europe and other international destinations please call us on 0116 289 3644 or contact us here for a quotation or further assistance.
Estimated time for deliveries
- For product orders (for instock items) received before 4pm Monday to Thursday, and before 2.30pm Fridays we endeavour to process and dispatch on the same day.
- Standard deliveries to the Mainland England, Wales and Scotland *exclusions apply (excluding UK offshore islands, Isle of Wight, Isle of Man, Isles of Scilly, Scottish Islands, Channel Islands, Scotland, Northern Ireland, and the Irish Republic) are delivered the following working day.
- Deliveries to UK destinations are usually made between the hours of 8:00am and 6:00pm.
- Priority deliveries can be scheduled for next day delivery before 9am, 10am or 12 noon to Mainland England, Wales, and Scotland (*exclusions apply) destinations at a premium delivery rate (excluding UK offshore islands, Isle of Wight, Isle of Man, Isles of Scilly, Scottish Islands, Channel Islands, Scotland, Northern Ireland, and the Irish Republic). For Standard rates please see the shipping rates tables or check Shipping & Tax Calculator.
- Saturday deliveries can be scheduled to Mainland England, Wales, and Scotland (*exclusions apply).
- Orders received after 4pm Mon-Thurs will only be processed & dispatched the following working day. Orders received on Fridays after 2.30pm will ship on Mondays (Excepting Bank holidays)
- Every attempt will always be made to make deliveries on time. On rare occasions however, delays may occur as a result of unforeseen circumstances (road closure, extreme weather, traffic congestion, breakdown etc.) and delivery times therefore cannot be 100% guaranteed.
Signature
- All deliveries must be signed for.
- Please ensure whenever possible that you have check your delivery is complete in terms of products/ boxes delivered, is in good conditon and not damaged before signing the couriers paperwork. If you are unable to do this at time of delivery you MUST sign for as 'Delivery unchecked'.
- If your delivery is damaged, please sign courier paperwork as 'Damaged' and notify our customer service team on 0116 289 3644. We will not accept responsability for missing items after this time.
- In the event that a signature cannot be obtained, depending on the carrier, the delivery driver will leave a calling card and attempt delivery again the following day.
- Usually a maximum of three attempts will be made to make delivery.
- Alternatively, arrangements can also be made to collect the goods from the carrier’s local depot. Do not hesitate to call us on 0116 289 3644 or use our contact us page, in case of any help needed.
- Where possible your invoice will arrive with your delivery. Please ensure you check your invoice for any discrepancies in your delivery and prices as soon as possible.
If there is a problem or delay with your delivery.
- When we become aware of any shipping delays, we will attempt to contact you to advise you on the best course of action. Please ensure that you always have your latest details saved under 'My account' for the website.
- Contact us as soon as possible.
- Please ensure that you check your delivery as soon as possible.
- You must notify customer services on 0116 289 3644 or by our contact us page of any shortages or incorrect items received in your delivery within 24 hours of receipt of good. We will not accept responsibility for missing item after this time. Please remember to include your order number in your email to enable us to help you faster.
- Additionally, if you want to return the items, please read the full details from our Terms and Conditions/ Returns Policy pages.
VAT Exemption
- All orders that are dispatched to destinations outside the European Union with a registered shipping agent are automatically exempt from VAT.
- If you are a VAT registered company based within the economic boundaries of the European Union or any other UK region that may be exempt from UK VAT, then please enter your company’s VALID VAT registration number in the VAT registration number field when submitting your order online and call us on 0116 289 3644 to have the invoiced VAT charges refunded.
- If ordering by Telephone, Fax or Email, please state that you are exempt from paying UK VAT and provide your company’s valid VAT registration number.
- All other UK purchases are subject to VAT (including purchases intended for export or intended for export at a later stage). Customers who wish to make a purchase in the UK for later export can obtain the required VAT claim forms from one of our export consultants. They will fill out the forms with you to ensure it is done correctly, you will need to provide evidence that you are eligible to claim (such as a passport) and your account details. These forms must be submitted at the UK port of departure.
- Please note: VAT refunds must be authorised by the UK Revenue and Customs Service before Dupli can make a refund. We charge a 15% handling fee for managing this process and your claim will be paid back to your card. This will take a minimum of seven working days after we have received authorisation.
- Please contact us if you have any further questions about this process or visit www.hmrc.gov.uk for more details.
- Please note, that submitted VAT details will always be validated before we refund any invoiced amount. You will ALWAYS be notified prior to any changes being made to your invoice. Dupli will NEVER deduct any payments from your account or credit card without your authorisation. Please ensure that you always provide us with correct and up to date contact information.
Our VAT Registration details
VAT Number: 322 2118 56
About our Carriers and Warehousing
- The majority of our UK customers trust Fedex delivery for their consignments. Fedex is one of the world's leading time-critical services carriers integrating an extensive UK network with unrivalled ground based services.
- Dupli use Fedex as our preferred shipping partner, although we do also use other carriers if required. The majority of our customers trust Fedex delivery for their consignments, enjoying a 99%+ delivery satisfaction rating. Fedex is one of the world's leading time-critical services carriers integrating an extensive UK network with unrivalled service coverage.
- Our warehousing facilities and warehouse team work hard to ensure your goods arrive on time and safely.
Please review our Terms & Conditions of use & sale page for more information.
Dupli UK and its affiliates provide access to the Dupli.co.uk website (the 'website') and sell our products to you, subject to the conditions set out on the Terms & Conditions page here.
Please read these conditions carefully before using the Dupli.co.uk website. By using the Dupli UK website, you signify your agreement to be bound by these conditions.